Support

We answer every message, usually within one business day.

Common questions

How do I add another child?

On the home screen, tap Add next to your children's names. Each child gets their own practice history and mastery map.

Where do I see my child's progress?

On the home screen, tap Parent / Teacher Progress View. The mastery map shows every fact at your child's grade: green for mastered, blue for on track, orange for right but slow, red for needs work.

Why is there no timer?

Speed is still measured, just quietly. Fast correct answers earn a lightning bolt. Nothing is ever taken away for being slow, because timed pressure is what makes many kids dread math practice.

Will progress move to a new phone or tablet?

Not yet. Progress is saved only on the device where your child practices. Deleting the app deletes the progress.

How do I reset progress or remove a child?

Open Parent / Teacher Progress View and use Reset this child's progress or Remove this child from this device. You will be asked to press and hold to confirm, because this cannot be undone.

How do I get a refund?

Purchases are processed by Apple or Google, so refunds are handled by them. App Store: request one at reportaproblem.apple.com. Google Play: open your order history in the Play Store and choose Request a refund. If you have trouble, email us and we will help.

Is my child's information private?

Yes. Fast Facts collects nothing. Everything stays on your device. Read the Privacy Policy.